What's new in RepairOps

Phase 4 is currently underway. This release focuses on the infrastructure and commercial features needed for enterprise customers, multi-location operators, and self-hosted deployments.

Stripe Billing Integration

Full subscription management powered by Stripe:

• Automated billing for Starter, Pro, and Business plans
• Proration on plan changes — upgrade or downgrade mid-cycle
• Invoice history and receipt downloads in the account dashboard

Plan Metering

Granular usage tracking tied to plan limits:

• Work order counts per billing period
• AI credit consumption
• User seat tracking
• Storage usage for attachments and photos

API Keys and Developer Access

RESTful API with key-based authentication for integrations and automation:

• Generate and manage API keys from the dashboard
• Scoped permissions (read-only, write, admin)
• Rate limiting per key
• Webhook support for real-time event notifications

Single Sign-On (SSO)

Enterprise SSO support for larger organizations:

• SAML 2.0 and OpenID Connect
• Automatic user provisioning
• Enforced SSO policies per organization

White-Label

Custom branding for MSPs and franchise operations:

• Custom domain support (repairs.yourcompany.com)
• Logo, colors, and email from-name and footer
• Branded customer portal and booking pages
• Remove RepairOps branding on Enterprise plans

Marketplace Expansion

Laying the groundwork for third-party plugins:

• Plugin SDK and developer documentation

Docker Self-Host

For shops that need full infrastructure control:

• Docker Compose deployment with one command
• PostgreSQL included
• Updates via container registry
• Air-gapped deployment support for secure environments

---

Phase 4 is actively being developed. Features listed above are shipping incrementally. Follow this changelog for updates as each component goes live.

We're excited to introduce RepairOps — a modern, AI-powered repair shop management platform built from the ground up for PC repair shops, phone repair businesses, MSPs, and multi-location operations.

What's Included

Core Platform

• Ticket lifecycle management — Track every repair from intake through diagnostics, repair, quality check, and pickup with customizable board columns.
• Kanban board — Visual drag-and-drop board shows every repair's status at a glance. Perfect for busy shop floors.
• Customer portal — Customers check repair status online with a unique tracking link. No login required.
• Inventory management — Track parts across repairs, set reorder points, and see which parts are allocated to which tickets.
• Point of sale — Process payments, sell accessories, and handle walk-in sales.
• Appointment booking — Customers book repair appointments online.
• Quality control — Enforce QC checklists before any repair can be marked complete.
• Analytics dashboard — Real-time metrics including average repair time, revenue per ticket, and more.
• Time clock — Track employee hours with payroll CSV export for Gusto and ADP.
• Notifications — Automated SMS and email notifications at key stages of the repair lifecycle.
• Google Reviews integration — Review requests sent after repair completion.
• Shop floor display — Dedicated display mode for large screens showing repair queue and status.

AI Features

Available with AI add-ons:

• AI intake parsing — Paste a customer's description of the problem and instantly get structured symptoms, a category, and a priority for the ticket.
• AI diagnostic suggestions — Get AI-suggested diagnostic steps based on device model and symptoms.
• AI note cleanup — Transform technician shorthand into professional, customer-facing documentation.
• Multi-model BYOK — Bring your own API keys for OpenAI, Anthropic, Google, or use local models via Ollama on Enterprise.
• Managed AI credits — Or use our managed service with fair-use caps and top-up packs.

Integrations

• Stripe for payments
• Twilio for SMS notifications
• Postmark for transactional email
• Slack for team notifications

Pricing

Four plans designed to grow with your shop:

• Starter ($99/mo) — For small shops. 150 work orders/mo, 3 users, 1 location.
• Pro ($199/mo) — The complete operating system for one serious repair shop. 10 users, 1 location, fair-use work orders.
• Business ($449/mo) — For busy shops and small multi-location operators. 20 users, 2 locations, higher fair-use work orders.
• Enterprise ($1,500+/mo) — For franchises, high volume, private cloud, and custom SLA needs. Contract-defined limits.

RepairOps is in closed beta, and access is by invitation.

What's Next

We're just getting started. On the roadmap:

• Visual diagnostics (photo-based issue identification)
• Parts prediction and auto-reorder
• Enhanced multi-location features
• Mobile app for technicians
• Expanded integration library

Thank you for joining us on this journey. We built RepairOps because we believe repair shops deserve modern software that actually understands the repair workflow.

Join the beta or book a demo to see RepairOps in action.

Phase 3 expands the AI capabilities, upgrades analytics, and launches the plugin marketplace with production-ready plugins.

AI Gateway Phase 2

The AI Gateway grows from 3 providers to 5:

New Providers

• Ollama — Run local models on-premises for shops that need full data sovereignty (Enterprise)
• OpenRouter — Access models from multiple providers through a single API key

KPI Dashboard Pro

Advanced analytics beyond the base dashboard:

• Trend analysis with week-over-week and month-over-month comparisons
• Technician performance breakdowns with repair quality scores
• Custom date ranges and exportable reports

Plugin Marketplace

Available at launch:

Google Reviews Integration

Review requests sent after repair completion. Direct link to your Google Business listing. Track review request click rates in the dashboard.

Time Clock

Employee clock-in/clock-out with break tracking. Overtime calculations and payroll CSV export for Gusto and ADP. Per-ticket time tracking links labor hours directly to repairs.

Point of Sale

Walk-in sales, accessories, and retail items. Barcode scanning support. Separate from repair invoicing — handles the retail side of your shop. Integrates with inventory for stock tracking.

Appointment Booking

Customer-facing booking widget for your website. Configurable availability by service type. Automated confirmation and reminder notifications.

Inventory Alerts

Automated reorder notifications when stock hits configurable thresholds. Low-stock warnings on the dashboard.

Phase 2 adds the operational infrastructure that growing repair shops need — from device tracking and financial controls to real-time dashboards and data portability.

Device Tracking

Full device lifecycle tracking across repairs. Record serial numbers and asset tags. Link devices to customers for repeat-visit history. Track previous repairs at a glance.

Deposits and Partial Payments

Collect deposits at intake before work begins. Support partial payments. All financial data syncs with invoicing and reporting.

Shop Floor Display

A dedicated full-screen display mode designed for large screens on the shop floor. Shows the repair queue, current status of every ticket, and technician assignments in real time. Auto-refreshes so the board is always current.

KPI Dashboard

Real-time metrics for shop managers:

• Average repair time
• Revenue per ticket and per technician
• QC first-pass rate

Notifications Engine

Automated customer notifications at key stages of the repair lifecycle:

• SMS — Status updates, quote approvals, pickup reminders
• Email — Estimates, invoices, follow-ups
• Configurable channels — Choose email, SMS, or both for quote, ready-for-pickup, and reminder messages

Import / Export

Migrate from existing systems with structured data import. Supports CSV files for customers, inventory, and devices. Full data export for backups and compliance.

Free Plugin Architecture

The plugin system launches with Phase 2, providing a framework for extending RepairOps without bloating the core. Initial free plugins ship with the platform at no extra cost.

The AI Gateway brings intelligent automation to four core repair tasks, with support for multiple AI providers and full BYOK (Bring Your Own Key) flexibility.

Supported Providers

• OpenAI — GPT-4 and GPT-4o for high-accuracy tasks
• Anthropic — Claude for detailed diagnostic reasoning
• Google — Gemini for cost-effective processing

Each provider can be configured per-task, so you can use a fast model for note cleanup and a more capable model for diagnostic suggestions.

Four AI Tasks

Intake Parsing

Paste a customer email, voicemail transcript, or walk-in description. The AI extracts symptoms, a category, and priority indicators into a structured ticket — ready for review in seconds.

Diagnostic Suggestions

Based on the device model and reported symptoms, the AI suggests a prioritized diagnostic path. Each suggestion includes a confidence level and reasoning. The technician reviews, adjusts, and proceeds.

Note Cleanup

Transform raw technician shorthand into professional, customer-facing documentation suitable for invoices, repair reports, and the customer portal.

Ticket Summarization

Generate concise summaries of ticket history for handoffs between technicians or end-of-day reporting.

BYOK Mode

Bring your own API keys for any supported provider. Your keys, your costs, your data policies. Configure different providers for different tasks to optimize cost and quality.

Testing

• 81 AI-specific tests covering parsing accuracy, provider failover, token metering, and rate limiting
• Graceful degradation when AI services are unavailable — the workflow continues without AI features

The first release of RepairOps delivers a complete repair workflow — 12 stages from customer check-in through final invoicing. Every feature was built around how real repair shops actually work.

Check-in Wizard

A guided intake flow that captures device info, customer details, symptoms, and pre-existing conditions. Supports walk-ins and phone calls. Generates a unique tracking ID for every ticket.

Kanban Board

Visual drag-and-drop board with customizable columns for every stage of your workflow. Techs move tickets across stages as work progresses. Managers see the full shop floor at a glance.

Diagnostics Module

Structured diagnostic checklists. Techs record findings, attach photos, and document test results.

Estimates and Approvals

Generate itemized estimates with parts and labor. Send to customers via email or SMS for one-click approval. Track approval status.

Quality Control

A standard QC checklist that must be completed before a repair can be marked done. Ensures consistency across technicians and catches issues before the customer picks up.

Invoicing

Auto-generate invoices from completed repairs. Supports partial payments, deposits, and multiple payment methods. Integrates with Stripe for card processing.

By the Numbers

• 327 tests covering the full ticket lifecycle
• 12-stage ticket lifecycle from intake to archived
• Role-based access control for techs, managers, and admins
• Multi-shop support built in from day one