MSP / IT Services
MSP & IT Services Repair Software
Device repair tracking for IT service teamsRepairOps helps MSPs and IT service providers manage device repairs and bench work: a ticket for every device, overdue and stuck-ticket alerts, time tracking, and a REST API on Business. It's built for repair workflows rather than per-client SLA contracts.
Sound familiar?
What gets in the way in msp / it services
Devices get lost in the queue
When client devices come in for repair, it's easy to lose track of where each one is and who's working on it.
Stuck work goes unnoticed
Without alerts, a ticket waiting on a part or an approval can sit for days before anyone notices.
Bench work isn't documented
When technicians don't record what they tested and changed, the next person starts from scratch.
Repair data lives in a silo
Your other systems can't see what's happening with repairs unless someone copies it over.
How RepairOps helps
A calmer way to run the work
A ticket for every device
Track each device through intake, diagnostics, repair, QC, and pickup, with the customer and device history attached.
Overdue and stuck-ticket alerts
Your team gets alerts for overdue tickets and work that hasn't moved.
Tag automation rules
Use tag rules to organize and flag tickets automatically (Pro plan and up).
Documented bench work
Diagnostic findings, evidence, and notes stay on the ticket, and AI can tidy technician shorthand with an add-on.
API and webhooks
Sync tickets and customers with your other systems through the REST API and webhooks on Business.
Features
Tools msp / it services teams use most
- Repair WorkflowA 14-status repair workflow with required steps between stages.Learn more
- AI Diagnostic SuggestionsSuggested diagnostic steps from the symptoms and the device's repair history (Pro plan with an AI add-on).Learn more
- Analytics & KPIsTurnaround, revenue, and technician KPIs.Learn more
- Staff AlertsAlerts for overdue and stuck tickets in the app, by email, or in Slack.Learn more
- IntegrationsSlack and email alerts, plus a REST API and webhooks on Business.Learn more
- Time ClockTime clock with payroll CSV export (Pro plan and up).Learn more
Now onboarding beta shops
Ready to try RepairOps for msp / it services?
RepairOps is onboarding repair shops in small batches. Join the beta and we'll be in touch when a spot opens.