PC Repair
PC Repair Shop Software
Built by a working repair shop owner, for repair shopsRepairOps gives PC repair shops one place to run the full repair lifecycle, from intake to invoicing, with parts tracking, required quality checks, and a built-in PC Repair Tracker importer. AI service writing is available as an add-on.
Sound familiar?
What gets in the way in pc repair
Messy intake processes
Customer emails and walk-in descriptions are unstructured. Techs waste time re-entering device info, symptoms, and contact details into spreadsheets or legacy systems.
Parts and inventory chaos
Tracking which parts are in stock, on order, or used on a specific repair is a constant headache. Misplaced parts mean delayed repairs and unhappy customers.
Inconsistent quality checks
Repairs go out the door without the same checks every time. Returns and rework eat into margins and damage your reputation.
Little visibility into shop performance
It's hard to improve what you can't measure, like which repairs are most profitable or where work gets stuck.
How RepairOps helps
A calmer way to run the work
AI help with intake (add-on)
Paste a customer's description and AI suggests symptoms, category, and priority for the ticket.
Full lifecycle ticket management
Track every repair from intake through diagnostics, repair, QC, and pickup, with board columns you can adjust to your shop.
Required quality checks
Every repair needs a QC checklist, a photo, and a recorded outcome before it's released to the customer.
Parts and inventory
Track parts used on each repair, set reorder points, and manage purchase orders.
Reports and KPIs
See turnaround, revenue per ticket, and technician performance, with advanced analytics on Pro.
Features
Tools pc repair teams use most
- Kanban BoardA drag-and-drop board shows every repair's stage at a glance.Learn more
- AI Diagnostic SuggestionsSuggested next checks from the symptoms and the device's repair history (Pro plan with AI Copilot).Learn more
- Customer PortalCustomers check repair status and approve quotes online.Learn more
- Quality ControlA required checklist before every repair leaves the bench.Learn more
- Point of SaleTake payment and sell accessories at the counter (Pro plan and up).Learn more
- AnalyticsTrack repair times, revenue, and technician performance.Learn more
Prefer to run it on your own server?
Shop Owner Edition runs RepairOps on a server you control, brings your PC Repair Tracker history across, and keeps running even if you stop paying for updates.
Now onboarding beta shops
Ready to try RepairOps for pc repair?
RepairOps is onboarding repair shops in small batches. Join the beta and we'll be in touch when a spot opens.