Closed beta · now accepting shops

More fixing.
Less chasing.

Repair shop management software that keeps tickets, approvals, parts, and customer updates moving—from check-in to pickup.

Join the beta Book a demo

Built by a working repair shop owner: founder Sam runs PC Repair Center.

RepairOps ticket for a custom gaming PC in repair: stage bar from intake to close, device and customer details, the approved quote, quick actions, and a timeline of status changes. — A repair ticket in the RepairOps demo shop (sample data).

What changes

Less time chasing. More time at the bench.

RepairOps gives every repair a place on the board, every customer a way to follow along, and every step a record.

Know what needs attention.

Every open repair sits on one Kanban board by stage, with its priority, technician, and how long it has been waiting. The dashboard pulls out what needs you today, like quotes waiting on customers and jobs that are due.

Board columns from intake to output
Drag tickets between stages; the board updates live for everyone
Work-in-progress limits for each column

RepairOps Kanban board with repair tickets in intake, triage, diagnostics, approval, repair, and output columns. — RepairOps demo shop with sample data.

Keep customers in the loop.

Customers get a private link to follow their repair. When the quote is ready, they review it and approve or decline from that link, with an optional signature, instead of playing phone tag.

Quote and ready-for-pickup messages by email or text
Pickup reminders on a schedule you choose
Customers can message the shop from the same page

RepairOps customer portal on a phone showing a repair in progress with its status steps. — RepairOps demo shop with sample data.

Finish every repair with confidence.

A repair can't move to ready for pickup without a quality check: the checklist answered, a photo attached, and an outcome recorded. Failed checks go back to repair, and the timeline keeps a record of each step.

A five-point QC checklist on every repair
Photo evidence from a camera, upload, or phone
Tickets can only close once the invoice is paid

RepairOps QC review for a finished repair: five required checklist items to pass or fail, an advisory AI pre-check, and evidence uploads that need at least one photo. — RepairOps demo shop with sample data.

A repair, start to finish

Follow a device through the shop

The same stages you'll see on a RepairOps ticket: intake, diagnostics, estimate, repair, QC, and pickup.

Check the device in

Log the customer, the device, what they're reporting, and intake photos at the counter, with the customer's history a click away.

Customer and device history in one place
Intake photos and condition notes
Priority set at check-in

RepairOps new intake form, starting with finding or adding the customer before the device, issue, photos, passcode, and consent steps. — RepairOps demo shop with sample data.

Customer updates

Answer “is it ready?” before they ask.

Every repair has a secure page for the customer, with no password to remember. They confirm their email or phone to see the full details.

Live status with a progress timeline
Review the estimate and approve or decline it, with an optional signature
Message the shop from the same page
Automatic emails when a quote is sent and when the device is ready, and texts through your Twilio account
Your shop's name on the page, with custom branding on Enterprise

See the customer portal

RepairOps customer portal on a phone with a quote ready to approve: labor and part lines, tax, the total, and Approve repair and Decline buttons.

The RepairOps customer portal for demo repairs (sample data).

Optional AI

Help with the typing, not the thinking.

Turn on an AI add-on when it's useful. It suggests; your team decides, and reviews every suggestion before it's saved.

Use your own OpenAI, Anthropic, Google, Groq, Mistral, OpenRouter, or Z.ai key with AI Ready, or managed credits with AI Assist and AI Copilot. See AI pricing

Intake parsing
You give it
The customer's description of the problem
You get
Suggested symptoms, category, and priority
AI Assist and up
Note cleanup
You give it
Shorthand bench notes
You get
A clear, customer-ready update
AI Assist and up
Voice notes
You give it
Notes dictated while you work
You get
A transcribed note on the ticket
Pro plan with an AI add-on
Knowledge base answers
You give it
A question about a repair
You get
An answer drawn from your shop's own articles
Pro plan with an AI add-on
Diagnostic suggestions
You give it
The ticket's symptoms and recent repair history
You get
Next checks for the technician to consider
Pro plan with AI Copilot
RepairOps works fully without AI. Every plan includes the repair workflow, customer portal, and quality checks.
How AI works in RepairOps

Built by repair professionals

RepairOps is built by someone who still runs a repair counter.

Founder Sam runs PC Repair Center. RepairOps is shaped around the parts of the day that take a shop's time: checking devices in, chasing approvals, keeping track of parts, and making sure nothing goes home unchecked.

Its PC Repair Tracker importer was checked against the PCRT system Sam's own shops use, because switching should not mean losing your history.

Read the RepairOps story

Pricing

Plans that grow with your shop

Every plan includes the repair workflow, customer portal, and required QC, with no per-ticket fees. We'll confirm your plan and any beta terms before you start.

Compare all plans

Starter

For small shops moving beyond spreadsheets.

$99/mo

Billed monthly

1 location
3 users
150 work orders per month
10 GB storage

Join the beta

Pro

Recommended

For one busy shop that wants the full toolkit.

$199/mo

Billed monthly

1 location
10 users
10,000 work orders per month
50 GB storage

Join the beta

Business

For busy shops and small multi-location operators.

$449/mo

Billed monthly

2 locations
20 users
25,000 work orders per month
200 GB storage

Join the beta

Enterprise

For larger groups that need custom limits and contracts.

From$1,500/mo

Annual agreement, priced with our team

Up to 100 locations and 500 users by default
100,000 work orders per month
1 TB storage
50 shop floor displays

Contact Sales

Switching

Bring your shop's history with you

Owners run migrations from RepairOps settings, with a preview before anything is saved and an undo window afterwards.

PC Repair Tracker
Upload a PCRT database dump to bring over customers, devices, work orders, notes, invoices, payments, and inventory.
RepairDesk
Connect your RepairDesk API key to copy customers, devices, tickets, invoices, payments, and inventory.
CSV from anywhere else
Import customers, devices, inventory, and services from CSV, with column mapping and a dry run first.

Large histories import in the background and can take hours. An import can be undone for 30 days if the records haven't been edited. There isn't a dedicated importer for RepairShopr or mHelpDesk yet.

Switching and comparison guides Run RepairOps on your own server

RepairOps import screen with PC Repair Tracker and RepairDesk migrations and CSV import. — RepairOps demo shop with sample data.

FAQ

Questions shops ask first

More about plans on the pricing page.

Who is RepairOps for?

Independent repair shops and IT service businesses: PC and computer repair, phone repair, MSPs and IT teams, and shops with more than one location. Plans start with a single location.

How do I get started?

RepairOps is in closed beta. Join the beta and tell us about your shop. We're inviting shops in small batches and will confirm your plan and any beta terms with you before you start. You can also book a demo.

Can I move over from PC Repair Tracker or RepairDesk?

Yes. RepairOps has built-in importers for PC Repair Tracker (database dump or CSV) and RepairDesk (API key), plus CSV import for customers, devices, inventory, and services. There isn't a dedicated importer for RepairShopr or mHelpDesk yet.

What do my customers see?

Each repair has a secure page with its status and timeline. After confirming their email or phone, customers can review and approve the quote, add a signature, and message your shop. They don't need an account or password.

Do I need AI to use RepairOps?

No. AI is an optional add-on. You can use your own provider keys with AI Ready, or managed credits with AI Assist or AI Copilot. Some AI tasks need the Pro or Business plan.

How much does it cost?

Starter is $99 a month, Pro is $199, Business is $449, and Enterprise starts at $1,500. Annual billing saves 20% on Starter, Pro, and Business, and there are no per-ticket fees.

Now onboarding beta shops

Ready for a calmer counter?

RepairOps is onboarding repair shops in small batches. Join the beta and we'll be in touch when a spot opens.

Join the beta Book a demo

More fixing.
Less chasing.