Phone Repair
Phone Repair Shop Software
Guided intake, clear tracking, and customer updatesRepairOps helps phone repair shops check devices in quickly, record each phone's serial number with the device, run a quality check before pickup, and keep customers updated through a status portal.
Sound familiar?
What gets in the way in phone repair
Slow intake slows everything down
Phone repairs should be fast, but your intake process creates a bottleneck. Manual data entry for model, color, and condition wastes precious minutes per device.
Lost track of devices
With dozens of phones in various repair stages, it's easy to lose track. Customers call asking for updates and your team scrambles to find answers.
Screen replacements without quality checks
Screen repairs that go out without testing for touch response, dead pixels, or proper seating come right back. Rework kills your margins.
No way for customers to check status
Your phone lines are jammed with "is it done yet?" calls. Staff spend more time answering status questions than actually fixing phones.
How RepairOps helps
A calmer way to run the work
Guided intake
A step-by-step intake flow captures the customer, the device, its condition, and photos.
Device records
Record each phone's serial number with the device, so its repair history stays attached.
Quality check before pickup
Every repair needs the QC checklist, a photo, and a recorded outcome before it's marked ready.
Customer status portal
Customers get a link to follow their repair, with updates when a quote is ready, when the phone is ready for pickup, and as pickup reminders.
Kanban board
See every phone's stage on a drag-and-drop board, or on a shop TV with a floor display (Pro plan and up).
Features
Tools phone repair teams use most
- Kanban BoardA drag-and-drop board for every repair in progress.Learn more
- Customer UpdatesAutomated texts when a quote is ready, when the device is ready, and as pickup reminders.Learn more
- Customer PortalCustomers check repair status and approve quotes online.Learn more
- Quality ControlA required checklist and photo before every pickup.Learn more
- Parts InventoryTrack screens, batteries, and connectors with low-stock alerts.Learn more
- Appointment BookingCustomers book repair appointments online (Pro plan and up).Learn more
Now onboarding beta shops
Ready to try RepairOps for phone repair?
RepairOps is onboarding repair shops in small batches. Join the beta and we'll be in touch when a spot opens.